This course is an overview of the growth, trends, organizational structure and economics of the hotel business. The emphasis of the course will be an examination of the technical operations integral to hotel and resort management. Areas of study will include: hotel and resort operations, front office operations, housekeeping, marketing, human resources, and guest services. The different models of and the structure of hotels and resorts will be explored including contracts and agreements. Discussion of the role of the general manager and related functions will be explored.
Semester Offered
Fall, Odd-Numbered Years Only